Create, Publish, Invite, Analyze and Report your Surveys and their results in dashboards. Our Solution is Multi-lingual and Multi-channel.
Some examples are: Customer Satisfaction, Employee Satisfaction, Market Research, Job Satisfaction, Brand Awareness, Training Evaluation, Event Evaluation, and Lead Generation.
Build your smart online survey using an easy drag & drop Survey Tool with a Visual interface. Create/copy a survey using one screen just by clicking.
Use our integrated standard report in real-time to follow the results. You also can make your customized Dashboard & Reports with our Report Tool and Share with others in 1 click.
We created IQ Responses to make it easy to Benchmark, Re-use, Share and Copy Surveys and Reports in Dashboards
Security, Efficiency, Time and Cost reductions are our Key Values!
How easy it all works!
Easily Create Surveys and Reports
Plan and Publish Surveys & Reports
Import and Invite participants
Analyze data with extended functionality
Create customized Reports
Make Dashboards with drag and drop
Benefits of using IQ Responses!
Visually create new surveys by drag and drop
Easily set-up dashboards & reports
Create, publish, analyze & report data
One-click import and/or creation of contacts
Excel click and paste functionality
A high degree of Security & Confidentiality
Licenses/Hosting in the Cloud
Want to know more about IQ Responses?
Are you planning to build a new Application, a Mobile APP or if you need advice, we are happy to help you in any way possible! Our experts know how to assist you professionally.
Customer Loyalty with IQ Responses for FEDEX Worldwide
With IQ Responses and IQ Report, more than 350,000 online surveys per period to FEDEX customers are sent out and processed around the world. The results are analyzed, benchmarked and graphically displayed for FEDEX Customer Service Managers and Country Managers.
High reduction of handling and costs
FEDEX worldwide uses IQ Responses to periodically measure the loyalty of customers in more than 52 different languages. Through internet, the loyalty of 350,000 customers is measured. The results are processed with IQ Responses from Basesoft Solutions. IQ Responses has reduced the processing time and costs of the customer loyalty surveys of FEDEX.
Direct Online Feedback
Through the reporting and analysis made in IQ Report, FEDEX is provided with valuable information about how their customer service is assessed by customers. The ease of use and real-time reports give the FEDEX management quick insight into the performance and growth in individual countries where FEDEX operates. With this information, management can manage and adjust the quality of the customer service globally.
The above solutions are online tools and are an important role in the training/monitoring of the customer service reps of FEDEX Worldwide.
For FEDEX (Formerly TNT Express Worldwide) we developed and operate IQ Responses a platform for measuring Customer Satisfaction in 52 languages used for training/bonuses of the customer service reps over more than 23 years.
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